Money Back Guarantee

DIY PPF Money-Back Guarantee Terms and Conditions

  1. Eligibility

To qualify for the DIY PPF Money-Back Guarantee ("Guarantee"), participants must;

  • Complete the Guarantee Registration Form, which is sent to the participant's email address immediately after purchase. This form must be submitted within 14 days of purchasing the PPF kit from the DIY PPF website.
  • Complete the entire DIY PPF Academy course, including passing all quizzes and assessments to a minimum standard of 70%, before attempting to apply the PPF (Paint Protection Film) kit.
  • First attempt to apply the PPF to their vehicle. Simply completing the instructional course without attempting to apply the PPF film does not qualify for a refund.
  • Not have ordered from a trade account using a trade discount.
  1. Guarantee Period
  • The Guarantee remains valid for a period of 45 days following the issuance of the course completion certificate. To be eligible for consideration, refund requests must be submitted within this 45-day window. This policy ensures that the knowledge acquired from the course is applied while still fresh and relevant, leveraging the skills certified by the completion certificate.
  1. Refund Conditions
  • To qualify for a refund, participants must demonstrate that they have followed the course instructions but were unable to successfully apply the PPF kit to a satisfactory standard. Eligibility for a refund requires:
    • Providing photographic or video evidence of the PPF application and the issues encountered during installation.
    • Submitting a completed course feedback form detailing the difficulties faced during the application process.
    • Participants must also participate in a support session with a DIY PPF expert to address the issues encountered and establish if a replacement part may be a suitable resolution. This session aims to resolve application problems and verify the application standard.
  • Acceptable Standards for DIY Installation:
    • Minor imperfections, such as small amounts of contamination visible on finished panels, are generally acceptable in DIY installations and do not qualify for a refund. We deem contamination that cannot be seen from 1.5m away from the car to be inline with an acceptable standard.
    • Small amounts of dirt accumulation along the edges of the film do not qualify for a refund. Such minor issues are common and can often be resolved by trimming the film where it was not adequately sealed during installation.
  • Proportional Refunds
    • We offer proportional refunds based on the percentage of the Paint Protection Film (PPF) kit successfully installed. For example, if a customer has successfully installed 50% of the PPF kit, they will be eligible for a refund of 50% of their order value. Similarly, if only 20% of the kit is successfully fitted, an 80% refund will be provided. This ensures that customers receive fair compensation based on the portion of the product they were able to use effectively.
  1. Refund Process
  • Eligible participants seeking a refund must contact DIY PPF customer service using the email address admin@diyppf.co.uk and provide:
    • Their name and order number
    • Proof of course completion, and
    • Required photographic evidence as stated above
  • Upon receipt of all required documents and completion of the support session, DIY PPF will review the refund request. If the application does not meet the acceptable standards as established by DIY PPF, a refund will be issued for both the course fee (if paid for) and the cost of the PPF kit. The review process may take up to 14 business days.
  1. Limitations
  • Refunds are limited to the cost of the course fee and the PPF kit paid by the participant and do not cover any additional costs incurred, such as tools or materials purchased separately.
  • The Guarantee is non-transferable and may only be claimed once per participant.
  • The Guarantee does not cover damages caused by improper handling, storage, or misuse of the PPF materials.
  1. General
  • DIY PPF reserves the right to modify these terms and conditions without prior notice. Any changes will be effective immediately and communicated to all registered participants.
  • By registering for the Guarantee, participants agree to these terms and conditions.

Contact Information
Email: admin@diyppf.co.uk
Phone: 03333051322